Terms of Sale
Before ordering any products through our site, please read these Terms and Conditions of Sale carefully and make sure you understand them. By placing an order, you agree to be bound by these terms and conditions. These explain how we will process your order, how you will be expected to pay for it and how we will deal with any returns and complaints. In the checkout process, you will be required to tick a box confirming that you have read and agree to these terms and conditions to place the order. If you do not accept these terms and conditions, please do not tick this box. Unfortunately however, this will mean that you will be unable to order any products through our site.
Please note that by using and ordering through the website you are entering into an agreement with a UK company and so are governed by UK law. Any disputes arising out of them shall be subject to the non-exclusive jurisdiction of the British courts.
Notwithstanding the foregoing, nothing in these Terms and Conditions of Sale or Use limit or exclude or purports to limit or exclude, any statutory rights granted to you under local law (in particular consumer protection laws) which remain unaffected and in full force and effect.
Information About Us
We are Cover-Up, a registered trademark, and trading name of Infinity Creations Ltd, a registered company in England and Wales. Our registered company number is 11354317. Our registered office is 4 Stoney Lane, Corntown, Vale of Glamorgan CF35 5AL United Kingdom. Our VAT number is 296859818.
You can contact us by writing to us at the above address. You can also contact us via email at firstname.lastname@example.org.
General Terms And Conditions Of Sale
Applicable laws require that some information or communications we send you should be made in writing. By using the website, you consent that you accept that communication with us will be mainly electronic. We will contact you via email or provide you with information through posting notices on our site. For contractual purposes you agree to receive communications from us electronically (to the email address you have provided us with) and that this means of communication is satisfactory. You acknowledge that all contracts, notices, information and other communications that we supply electronically satisfy any legal requirement that such communications be made in writing.
All notices given to us by you must be done so at either our postal address: 4 Stoney Lane, Corntown, Vale of Glamorgan, CF35 5AL United Kingdom. or by email to email@example.com. When placing an order, we will give you notice at the email address supplied in accordance with your order. Notice will be deemed received and properly served within 24 hours. We may also post notices on the website which will be deemed served and received immediately. To prove the serving of any notice it must be clear that an email was sent to the correct, specified email address of the addressee.
Transfer Of Rights And Obligations
The contract formed between you and us when purchasing online is binding and you cannot transfer, reassign or dispose of a contract, or any of your rights or obligations arising under it, without prior written consent. We may transfer, reassign, subcontract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Events Outside Our Control
We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure event).
Our performance in respect to the contract is deemed suspended for any period under which the Force Majeure event continues, and we will have an extension of time for completion of any contract throughout that period. We will endeavour to bring the Force Majeure event to close if at all possible or otherwise to find a solution to ensure that our obligations under the contract may be performed in spite of the Force Majeure event.
If at any point you breach these terms and conditions and we do not take any action, we are still entitled to use our rights and remedies in any future situation which constitutes a breach of these terms and conditions. If we fail to take action as a direct result of a breach, this does not constitute a waiver of any such rights and remedies, and so will not relieve you of the compliance with any such regulations. No waiver by us of any terms and conditions stated will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any terms and conditions included within these documents are found to be invalid, illegal or unenforceable by reason of law, it shall be severed and deleted from these terms. However, the remaining terms will continue to be valid to the fullest extent permitted by law, and will be binding and enforceable.
These terms and conditions, all related documents and those documents referred to in them constitute the whole agreement between us and therefore supersede all previous discussion, negotiations, arrangements, understanding, communications or agreements between us relating to the subject matter of the contract.
We acknowledge that when entering into a contract neither of us relies on any warranty (whether made innocently or negligently) or representation that is not set out within these terms and conditions and those documents referred to in them.
We each agree that our only liability in respect of such representations and warranties that are set out in this and related agreements (whether made innocently or negligently) will be for breach of contract. In addition, nothing in this clause limits or excludes our liability for fraud.
Our Right To Vary These Terms And Conditions
We reserve the right to revise, change and update these terms and conditions as we see necessary. We will publish any changes made on the website and if we feel it necessary we will also alert users to any such changes via a message on our home page. In any case, such changes will not affect transactions in progress (resulting from an order placed before the publication of such changes), unless any such change is required by law or governmental authority. In such cases, changes will apply to all orders previously placed, or if we send you notice of any such changes prior to dispatch confirmation, in which case we have the right to assume that you have accepted these changes to the terms (unless you notify us of the contrary within seven days of receipt of the products).
Law And Jurisdiction
Contracts formed for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (inclusive of non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising from or in connection with such contracts or their formation, inclusive of non-contractual disputes or claims, will be the subject of non-exclusive jurisdiction of the courts of England and Wales.
Notwithstanding the foregoing, nothing in these Terms and Conditions of Sale limit, exclude or purports to limit or exclude any statutory rights granted to you under local law (in particular consumer protection laws), which remain unaffected and in full force and effect.
Third Party Rights
Any person who is not party to these terms and conditions or bound by the terms of any contract with us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Risk And Title
The products will be your responsibility from the time that they are physically delivered to you, the customer, or your nominated person. Should you specify an alternative delivery carrier, the products will be considered delivered once collected by the courier specified by you.
Data Processing And Privacy
Limitations Of Our Liability
Nothing within these terms and conditions shall:
- Exclude or limit our liability for fraud or fraudulent misrepresentation, our gross negligence or the negligence of our employees or agents for death or personal injury resulting from our negligence or the negligence of our employees or agents; under section 2(3) of the Consumer Protection Act, Articles 1641, 1386-1 and 2114-4 and seq. of the French Consumer Code, and the German Product Liability Act and for any matter for which it would be illegal for us to exclude or exempt our liability.
- Restrict your statutory rights.
In addition, subject to the terms stated above and unless prohibited by your local statutory law, these Terms and Conditions of Sale shall not:
- Make us responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you agree to these Terms and Conditions of Sale, including where the damage or loss results from our breach of these Terms and Conditions of Sale; or
- Make us responsible for any damage or loss caused to you where you are not entering into these Terms and Conditions of Sale as a consumer (as defined under your local statutory law).
Our aggregate liability to you for any loss or damage arising in connection with these Terms and Conditions of Sale shall be limited in respect of each claim to the purchase price of your order or orders.
We are not responsible for any delay or failure to comply with our obligations under these Terms and Conditions of Sale if the delay or failure arises out of any event which is beyond our control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.
Additional Terms and Conditions of Sale
Placing Your Order
Your order represents a legal contract formed between you, the buyer, and us, the retailer. It forms an offer to buy the merchandise you have selected through the website. All orders are subject to availability of the goods, and acceptance by us. No contract is formed until the order is accepted.
By placing an order through the website you agree that you are legally able to enter into a binding contract with us. You also agree that you are not purchasing the goods for resale and outside the course of your normal business or trade. If you are interested in purchasing goods for resale, please contact us. If you are not legally capable of entering into such contracts we are legally entitled to cancel the contract with you, and so will not be obliged to provide any goods.
How the Contract Is Formed
After placing an order you will receive an email acknowledging that we have received it. This does not mean that your order has been accepted, and at this point no contract has been formed. Your order constitutes an offer to buy our products. When your order is dispatched we will send you an email confirming this. This represents our acceptance of your order. All orders are subject to our acceptance and a contract has only been formed once we send you the dispatch confirmation. The contract only relates to each item named within the dispatch confirmation. Any additional items will not be under contract (and so we will not be obligated to supply them) until their dispatch is confirmed in a separate email.
Delivery And Dispatch Policy
We will always endeavour to deliver your order to you as soon as possible. In most cases, your order will be dispatched within 3 working days of it being placed, and in any event within 7 days beginning the day after we acknowledge your order. If for any reason we are unable to dispatch your order within this time we will contact you with an estimated delivery date as soon as possible. We will also be sure to offer you the option to cancel your order at this point.
Our warehouse and offices are staffed between 9am and 5pm GMT Monday – Friday. Orders placed out of office hours will be dispatched as soon as possible, in most cases within 3 working days but in any event within 30 days beginning the day after we acknowledge your order.
All delivery times given are estimates. During holidays or busy periods deliveries may take longer than stated. With regards to domestic deliveries, deliveries to Northern Ireland, The Highlands, The Islands and AB postcodes may take slightly longer to arrive than orders delivered to other UK postcodes. Delivery times to BFPO addresses may vary as a result of interception by the British Forces Post Office once orders have arrived at their main destination.
For international orders, delivery times may vary from country to country. All timescales given are estimates, we will only consider an order lost if it has not arrived at its destination after 30 working days. A partial tracking service is offered on expedited international orders. We cannot guarantee the reach of this tracking service and cannot be held responsible should the tracking availability cease once the order has left the UK.
To qualify for UK only Next-Day delivery, an order must be placed before 2pm on Monday – Thursday. Orders placed on Friday, Saturday or Sunday should arrive within 2 working days. Whilst it is possible that orders placed Friday will arrive Saturday, this cannot be guaranteed.
As soon as you receive the goods, you are responsible for them. If a parcel is delivered damaged please inform us by email to firstname.lastname@example.org within 14 days of receipt.
Online Order Availability
We will dispatch orders to all countries where it is logistically feasible for us to do so. If we are unable to send your order to your nominated delivery destination we will inform you via email as soon as possible, and within 7 days of your order being placed.
We like to make sure that all items available through the website are in stock, but unfortunately some do sell faster than we thought. If an item that you’ve ordered is out of stock we’ll let you know ASAP, and always within 7 days of you placing the order. If we are expecting some more stock in we’ll give you the option to wait, or if not we'll offer you an alternative product or the option to cancel the order.
Conformity Of Products
Every care has been taken to ensure that all item descriptions are accurate, and demonstrate each product and its features as precisely as possible. However, sometimes we do make mistakes, and sometimes features may differ slightly from images shown online. The representation of colours may also vary slightly in the actual goods as when reproduced online. This does not affect your statutory rights.
Your Right to Withdraw
You have 14 calendar days from the date on which you receive your order to inform us of your intention to cancel. Please be aware that you may be required to pay for the cost of returning the goods to us upon cancellation. This does not affect your statutory rights.
How To Cancel Your Order
Before dispatch – Please contact us via email to email@example.com or use our model cancellation form available on our website. If your order has not been dispatched when we receive your order cancellation, the items will not be sent and your payment card will not be charged. If possible, please include your order number within your email to help us easily identify your individual order.
After dispatch – Please contact us via email to firstname.lastname@example.org. Alternatively, you can use our model cancellation form available on the website. If you wish to cancel your order after dispatch, you must send the item back to us as soon as you receive it, and at least within 14 days. Alternatively, you may refuse delivery from the postal courier, and it will be sent back to us using the return address. Please note that you will not be refunded for the order until either we have received your returned items, or we have received proof that the items have been returned to us. Please also note that if you have opted for express delivery, we are only obliged to refund standard (lowest available) postage charges. We are also able to make deductions to your refund if we deem that the goods have been used further than reasonably expected.
Please note that our offices are staffed between 9am and 5pm GMT Monday – Friday. Lines are closed weekends, Christmas Day, Boxing Day, New Year’s Day all other public holidays in Wales (in the UK). Any outstanding queries will be dealt with promptly on our return to the office.
Pricing, Payment and Tax
Product prices on the website do not include delivery. Our delivery charges are confirmed during the checkout process. The prices shown on the website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.
Whilst we do try our very best, items in our online shop may occasionally be mispriced. We verify our prices as part of our dispatch procedure, and so this will be picked up before your order is shipped (and also in most cases before you have been charged for the order). If the item costs more than that stated on your order form, we will contact you to check you still want to go ahead with the order, and to get your confirmation that we are able to charge you the higher price. If the item is less than that stated on your order, we will dispatch it straight away and charge you the lower amount or refund the difference.
In addition, product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.
The price of goods will be confirmed to you within the order confirmation email. Payment for all goods must be taken before dispatch by credit/debit card. Our website payments are powered by Amazon. The website accepts payment by all Visa and Mastercard debit and credit cards. Whilst our prices are given in Pounds Sterling, we accept card payments from all over the world. International orders will be charged at the current exchange rate of the card issuer.
By email: email@example.com
If ordering from within the United Kingdom (UK) or the European Union (EU) prices are shown in Pounds Sterling (£) and are inclusive of UK value added tax (VAT), which is currently charged at 20%. To check our prices in your local currency, please visit xe.com.
If you are ordering from outside of the UK or EU (including the Channel Islands) your order will exclude VAT.
We will not accept your payment until your order has been dispatched from our warehouse, at the point where you will receive a dispatch confirmation via email. We may also use additional security measures to protect our customers against fraud where we see it necessary, such as 3D Secure (MasterCard SecureCode and Verified by Visa). We may also contact you for additional security purposes should we deem this necessary.
Tax And Import Duties
Please note that for international orders, local import duties and/or taxes may be applicable when the order reaches the specified destination. This is your responsibility; we have no control over such charges, and are unable to estimate any tariffs. Please contact your local customs office before placing your order. Please note that you must also comply with all applicable laws withstanding for the country or region in which the product is destined.
Returns, Refunds And Exchanges
We want you to be happy with your order from us, which is why we have a 30-day no quibble return policy (excluding customised and personalised goods) starting the day you receive your order. This is in addition to your statutory rights and the Consumer Protection (Distance Selling) Regulations 2000.
Specifically, we guarantee to refund any item that you are not completely happy with when you notify us of your intention to return the goods within 30 days of receipt. A refund for the value of the goods will be credited to your original method of payment. For orders dispatched to countries within the EU and cancelled under the Distance Selling Regulations, we will also refund any delivery charges paid on the order. We are under no obligation to refund delivery charges for orders shipped to the rest of the world; however, we may choose to do this at our own discretion.
Any unwanted orders must be returned to us quickly and in good condition, in their original packaging with any tags still attached. You must take care to open any packaging carefully, and in the case of screen protectors by either gently lifting the flap or by tearing the tear strip. You must take care not to rip the packaging unnecessarily. Before removing the protective layers from your screen protector, you must initially lay it over your device screen to check the fit. If you are concerned about the fit of your screen protector at this stage please contact us, rather than attempting to apply it.
Orders for which we feel you have not taken reasonable care, or orders that have not been properly packed in preparation for return and arrive damaged as a result, will result in a breach of contract by you, for which we will take reasonable action to recover any damages.
Return Conditions - UK
For all orders being returned to us from within the UK, please contact us to use our postage-paid returns label. Please include the packing slip from your initial order within your parcel so we can quickly identify you.
Please note that this label can only be used for orders being returned to us from within the UK. We recommend that all customers get proof of posting for any items being returned to us and keep this safe until you have received confirmation that we have received your returned goods. If you choose to use another method to return your order and the goods are not faulty this will be at your own expense. In addition, should you choose to use another method to return goods which are deemed faulty, we will only return costs of an amount which we deem reasonable.
Return Conditions - International
Unfortunately we are unable to supply a pre-paid label for international orders. However, if an item is found to be defective, or in case of our error, we will refund any reasonable costs accrued in returning the order/item to us. Please note that we recommend using a standard delivery service, and will not refund postal charges over a value which we believe to be reasonable. In all other cases you will be responsible for paying the return costs. Please return any unwanted orders to:
Bridgend Industrial Estate,
Again, please make sure that you get proof of posting and enclose the packing slip from your initial order within your parcel so we can quickly identify you.
We will refund items received back to us usually 7 days from the day after the day of receipt of the products. We will always ensure that refunds are processed as soon as possible and in any case within 30 days. Any refund will be via the same method of payment originally used for the order.
Unfortunately, other than for EU orders cancelled under the Distance Selling Regulations, we are only able to refund delivery charges when the product(s) is being returned due to being defective or due to our internal error. However, we reserve the right to use our discretion and may make exceptions to any of these rules if we should so see it necessary.
In the event that you return your order, we will offer a suitable replacement wherever possible. In the case that we would refund the delivery charge on your original order, delivery of any replacement product(s) shall be free of charge (in place of any refunded delivery charge).
If the value of the item being exchanged matches that of the item being returned, we will only require additional payment to cover postage of the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order).
If the value of the item requested in exchange is less than that of the item being returned, we will refund the difference minus any postage charges accrued in dispatching the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order).
If the value of the item requested in exchange is more than that of the item being returned, we will charge your payment card for the difference (with your consent) plus any postage charges accrued in dispatching the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order). We will contact you to inform you of this before we dispatch the replacement order.
We reserve the right to use our discretion in such cases and may make exceptions to these rules if we should so see it necessary.
Defective Products Or Dispatch Error
If you return a product to us believing it to be defective we will inspect the item and contact you within a suitable time period (of no more than 30 days). If the item is proven to be defective we will refund or exchange the item and any reasonable costs incurred in returning the item to us. In case of refund, we will also refund all delivery charges you paid relating to your order. In case of exchange we will ship your replacement item free of charge. Again, any refund will be via the same method of payment originally used for the order.
The Quality Philosophy – Our Guarantee
The entire Cover-Up team prides itself on its dedication to creating high quality accessories. We truly believe in getting things right first time. For this reason, all of our cases are guaranteed for one whole year against defects in both the materials and workmanship. If you feel that you product does not live up to Cover-Up’s high standards please let us know as soon as possible. For more information on this click here, or, to make a claim, please contact us.
The guarantee is valid for one year only from the shipping date, and includes all covers, cases, stands and pouches sold by Cover-Up via its website, www.cover-up.com. It does not cover screen protectors or any electronic accessories (i.e. chargers). This guarantee is not applicable for products purchased via secondary sales channels (such as Amazon, eBay, Play or Pixmania).
This guarantee does not cover the normal wear and tear of product use, improper or unreasonable wear and tear, lack of care, misuse, accidents, abuse, abnormal use, force majeure affecting the condition of the product, use for purposes other than which the product is designed, products that have been altered or modified, or damage caused by improper or unauthorised repair or maintenance by you or any third party. You are expected to take care of the product while it is in your possession. For tips on how to do this, please see our Product Care section.
Please note that this guarantee covers your Cover-Up product only, and not any compatible devices or other accessories, we do not take any responsibility for third party products. This guarantee excludes claims for incidental damages in connection with the identified fault wherever legally permitted to do so.
Cover-Up’s responsibility is limited to the repair or replacement of its product at its sole discretion. Where a replacement product is being sent, this will be dispatched within 30 days of receiving the item you have returned to us. Where a replacement product is unavailable, Cover-Up reserves the right to select a suitable alternative, as deemed fit by the company. Should no alternative be available, Cover-Up will issue a refund up to the full amount initially paid for the item, via store credit. The amount to be refunded is up to our discretion. Where the initial product is replaced, the guarantee shall stand for the remainder of the original applicable one-year guarantee period.
This guarantee is only applicable if you are the initial purchaser of the product. An invoice or confirmation email will be required to confirm this. This guarantee is non-transferable with change of ownership. Customers are required to return the goods to us for inspection at their own cost. We will then return any original items, repaired items or replacement items at our cost.
Complaints And Contact
In the rare event that you have a complaint about our products or services, please contact us as soon as possible, being sure to include your order number and contact details. We take all complaints very seriously and will investigate and attempt to rectify any problems quickly and efficiently. We always welcome feedback from our customers and we’ll take time to listen and understand anything you want to share with us.
By email: firstname.lastname@example.org
If you want to contact us for any other reason, please feel free. We love a chat and we’d be happy to answer any questions you might have, talk over our product ranges or even just have a good old chinwag about the weather.